Terms of Service

Last Updated: December 10, 2025

Welcome to Firefly Burgers! These Terms of Service govern your use of our website, mobile applications, online ordering system, and services. By accessing or using our services, you agree to be bound by these terms.

Acceptance of Terms

By placing an order, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

Eligibility

You must be at least 13 years old to use our services. If you are under 18, you must have parental or guardian consent. By using our services, you represent and warrant that you meet these eligibility requirements.

Account Registration

To access certain features, you may need to create an account:

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

Orders and Payments

When you place an order with Firefly Burgers:

• All orders are subject to availability and acceptance
• Prices are displayed in USD and are subject to change without notice
• We reserve the right to refuse or cancel any order for any reason
• Payment must be made at the time of ordering through our secure payment gateway
• We accept major credit cards, debit cards, and other payment methods as indicated
• You are responsible for all charges incurred under your account
• Tips and gratuities are optional but appreciated by our staff

Delivery Services

For delivery orders:

• Delivery areas are subject to availability and may change without notice
• Delivery times are estimates and not guaranteed
• Minimum order amounts may apply for delivery service
• Delivery fees are calculated based on distance and displayed at checkout
• You must provide accurate delivery address and contact information
• Someone must be available to receive the order at the delivery address
• We are not responsible for orders refused or not received due to incorrect information
• Third-party delivery services are subject to their own terms and conditions

Food Quality and Safety

We are committed to food quality and safety:

• All food is prepared fresh according to health and safety standards
• Menu items may contain allergens including dairy, eggs, wheat, soy, nuts, and shellfish
• Please inform us of any food allergies or dietary restrictions when ordering
• While we take precautions, we cannot guarantee allergen-free preparation
• Cross-contamination may occur in our kitchen facilities
• Nutritional information is approximate and may vary
• We reserve the right to substitute ingredients due to availability

Refunds and Returns

Our refund policy includes:

• Refunds may be issued for incorrect orders, quality issues, or service failures
• Refund requests must be made within 24 hours of order receipt
• Photo evidence may be required for quality-related refund requests
• Refunds are processed to the original payment method within 5-10 business days
• We reserve the right to deny refund requests for unreasonable complaints
• Partial refunds may be issued for partially incorrect orders
• Store credit may be offered as an alternative to monetary refunds

Intellectual Property

All content on our website and applications is protected:

• Firefly Burgers name, logo, and branding are our trademarks
• All images, text, graphics, and designs are our property or licensed content
• You may not use, reproduce, or distribute our content without written permission
• Menu items, recipes, and preparation methods are proprietary
• User-generated content may be used by us for marketing purposes

User Conduct

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Provide false, inaccurate, or misleading information
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use our services for fraudulent purposes
• Harass, abuse, or harm our staff or other customers
• Post offensive, discriminatory, or inappropriate content

SMS/Text Messaging Terms

By opting in to SMS notifications:

• You consent to receive automated text messages about orders and promotions
• Message frequency varies based on your activity and preferences
• Standard message and data rates apply
• You can opt-out at any time by replying STOP
• Reply HELP for customer support
• We do not charge for text messages, but carrier charges may apply
• Message delivery is not guaranteed and may be delayed

Promotions and Discounts

For promotional offers and discounts:

• Promotions are subject to specific terms and conditions
• Discounts cannot be combined unless explicitly stated
• Promotional codes have expiration dates and usage limits
• We reserve the right to modify or cancel promotions at any time
• Fraudulent use of promotions may result in account termination
• Cash value of promotional offers is minimal unless required by law

Limitation of Liability

To the fullest extent permitted by law:

• Firefly Burgers is not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for your order
• We are not responsible for delays caused by circumstances beyond our control
• We do not guarantee uninterrupted or error-free service
• Third-party services are used at your own risk
• We are not liable for food allergies or adverse reactions despite proper disclosure

Indemnification

You agree to indemnify and hold harmless Firefly Burgers, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms of Service
• Your violation of any applicable laws or regulations
• Your misuse of our services
• Any content you submit or post through our services

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

Third-Party Services

Our services may integrate with third-party platforms:

• Payment processors handle financial transactions securely
• Delivery partners may have their own terms and conditions
• Social media platforms are subject to their respective policies
• We are not responsible for third-party services or their practices
• Links to external websites are provided for convenience only

Dispute Resolution

In the event of disputes:

• Please contact our customer service team first to resolve issues informally
• Any disputes shall be governed by the laws of the state where we operate
• You agree to binding arbitration for dispute resolution if informal resolution fails
• Class action lawsuits are waived to the extent permitted by law
• Venue for any legal proceedings shall be in our local jurisdiction

Modifications to Terms

We reserve the right to modify these Terms of Service at any time:

• Changes will be posted on our website with an updated "Last Updated" date
• Significant changes will be communicated via email or prominent notice
• Continued use of our services after changes constitutes acceptance
• We encourage you to review these terms periodically

Termination

We may suspend or terminate your access to our services:

• For violation of these Terms of Service
• For fraudulent or illegal activity
• For abusive behavior toward staff or other customers
• At our discretion with or without notice
• Upon termination, outstanding orders will be honored

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Firefly Burgers regarding the use of our services.

Contact Information

If you have questions about these Terms of Service, please contact us through the contact information provided on our website.